- Who am I hiring?
- An independent handyman — not FixFinder. FixFinder is only the marketplace that connects you; it doesn't perform, supervise or guarantee any work.
- Who is responsible if something goes wrong?
- The homeowner and handyman are responsible to each other. You agree FixFinder isn't liable for damages, injuries, disputes or losses, and you agree to indemnify FixFinder.
- Are handymen licensed and insured?
- Each handyman is solely responsible for any licenses, permits and insurance the law requires. Badges like Vetted or Streak Pro are informational, not a guarantee — verify for yourself.
- How do payments and fees work?
- Homeowners pay by card through Stripe. FixFinder keeps an 8% platform fee (5% during a handyman's streak reward); the rest goes to the handyman. Fees are non-refundable unless the law requires otherwise.
- How are disputes handled?
- Individually, through binding arbitration — no class actions or jury trials. Full details are in the Terms.
